A Review of the Sheraton New York Times Square

After my ridiculous Cairo to Hong Kong itinerary was planned, I actually had to add in a conference in New York City the day after I returned. I wasn’t excited about the prospect of that, but after my Business Extra upgrade certificate cleared on the outbound, and the fact that my company was footing the bill, I got excited to check out the Sheraton New York Times Square.

A Review of the Sheraton New York Times Square

Arrival

I flew into Newark on this trip, so took a $40-ish Uber to the hotel. Public transportation would involve the airport’s AirTran to the Amtrak line, and then a subway to the hotel, plus way more time.

The hotel is situated only a few blocks from Central Park and Times Square. It’s not my favorite area of New York, but it’s definitely not a “low-end” area.

I walked up the steps to the small-ish lobby, and waited several minutes to be checked in as a Platinum member of Starwood.

Check In

I arrived at the front desk, and was told that there were no upgrades since the hotel was sold out (not a surprise, given the conference). I elected to receive the 500 points as a Platinum welcome amenity, since there was a club lounge with free breakfast available.

Let me start by saying that this hotel is one of the worst that I’ve stayed in. The room has 1,750 rooms, which is gigantic. Add the number of people there with everyone attending the conference, and with scores of flight attendants crowding the tiny lobby, and you have a recipe for disaster. The hotel has over 10 elevator banks, but they use the new system that’s suppose to improve efficiency. In reality, it’s incredibly confusing for everyone involved.

The Room

I received a room on one of the SPG member floors, and it was a closet-sized 250 square feet, to be expected in New York. This is the first hotel in the Starwood brand that never had or replaced any free water bottles in the room, a guaranteed benefit for Starwood.

I had two queens, though I had reserved a one-king room.

The room really didn’t have room for a proper mini bar, instead it was shoved in a corner near the doorway and closet.

The bathroom was also small, but I did appreciate the new and improved Sheraton “Le Grand Bain” amenities. I also think the marble countertops were nice.

Beds themselves were old and uncomfortable. Hallways were noisy. This is an old hotel.

Around the Hotel

The hotel has a fitness center in its basement, which requires a lot of hunting and searching to find. Once there, it’s pretty small, and doesn’t have any views (though does have some natural light).

The Club Lounge was actually a highlight, and glad I had access. Many coffee choices, and breakfast in the morning was basic but well-made, with yogurts, breads, eggs, and bacon.  

The lounge had great views as well.

Overall

Never again. There are so many other choices in a city, and in much better locations.

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