Taking advantage yet again of low summer rates, we checked into the Waldorf-Astoria Arizona Biltmore to check out the property and see how treatment as a Diamond was in reality.
A Review of the Waldorf-Astoria Arizona Biltmore
While rates were low for “room only” rates, the Biltmore was offering “Summer Inclusive” rates for $242 for two, including tax. That’s a phenomenal deal for several reasons, including the fact that you avoid the $28 plus tax resort fee, as well as the $12 plus tax parking charge. You receive a voucher for breakfast for two ($50 credit), lunch for two ($62 credit), and dinner for two ($120 credit). This, coupled with a triple points promotion from Hilton for Diamonds, which resulted in 13,536 points (worth $67.68), made for an awesome stay.
After leaving our car with the valet, there was a long line at check-in. It took about ten minutes, but once we were at the front of the line, our check in agent couldn’t have been nicer. We received our meal certificates, as well as a welcome coffee table book on the history of the Biltmore as a welcome Diamond amenity. I received my 1,000 points as a Diamond member, as well as two free drinks to use anywhere on property. Amazing!
We were upgraded to a Premier Room in the Terrace Court building, which is a two-level upgrade from the classic rooms. These were redesigned from my previous visit, and the room looked elegant as a result.
The king bed was incredibly plush, and the seating areas around were as well. The bathroom was spacious, though my complaint would be about how small the shower area was. Regardless, I have no true complaints about the room, other than it’s quite a trek from the main lobby- this resort is huge and sprawling.
Keep in mind, the resort has Casitas, standalone rooms that exit straight to the Great Lawn, and the Ocotillo building, which actually has concierge services and its own lounge that serves food and drinks.
The resort is fabulous, with multiple swimming pools (both family and adult-only), two golf courses, a grass putt putt course, giant chess, croquet, and multiple restaurants to choose from. We were well occupied during our stay.
The resort itself is probably the most famous in Phoenix, having been a haunt of many Hollywood stars in the 1930s, 1940s and 1950s. It was also designed by a student of Frank Lloyd Wright, who consulted on the project.
As I said, we made the most of our dining certificates while on property. Lunch was at Frank and Albert’s, which was plussed-up American fare. We had two delicious sandwiches, and our cocktails ended up being free because of how long service took. Score!
Dinner was also at Frank and Albert’s. Wright’s, the fine dining restaurant, was booked solid the night of our visit, but your certificate went further at Frank and Albert’s anyway. With over $120 to spend, we had appetizers, entrées and wine to leave with a balance of $1.
For breakfast, we checked out Frank and Albert’s yet again! A buffet as well as a menu was on offer for us, and we dutifully used our entire certificate.
While most of the service at the resort was exceptional, the fact is the resort is too large to be considered “5-star.” There are too many rooms to provide individualized service. So, for instance, our room didn’t have wine glasses, and they never showed up. However, the team at the hotel was quick to make it up to us, with a beautiful chocolate box made like the famous tiles at the hotel, and a bottle of champagne. Kudos for the service recovery!
I loved the hotel, and three full meals with drinks for $121 a person is a steal. While it’s not as fancy as, say, the Four Seasons Scottsdale, the Biltmore has everything you need for a successful Phoenix getaway.0